Unfortunately we do not have the ability to help in an immediate mental health crisis. If you are in this position there are some NHS urgent mental health helplines. You can call for:

• 24-hour advice and support – for you, your child, your parent or someone you care for
• help to speak to a mental health professional
• an assessment to help decide on the best course of care

https://www.nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline

If you’ve already been given a crisis line number to use in an emergency, it’s best to call it.

If you just need to talk, any time of day or night there are free listening services that can offer confidential support from trained volunteers. You can talk about anything that’s troubling you, no matter how difficult:

• Call 116 123to talk to Samaritans, or email: jo@samaritans.org for a reply within 24 hours

• Text “SHOUT” to 85258 to contact the helpline, or text “YM” if you’re under 19
• If you’re under 19, you can also call 0800 1111to talk to Childline. The number will not appear on your phone bill.

These services will only share your information if they are very worried about you or think you are in immediate danger.

Additionally, the mental health charity Mind has information on ways to help yourself cope:

https://www.mind.org.uk/need-urgent-help/what-can-i-do-to-help-myself-cope/

Performance in Mind respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website, ask for further information on services or become a client. Performance in Mind is responsible for all the data you provide to us. Dr Josephine Perry is the data protection officer (DPO) and if you have any questions about this privacy notice, including any requests to see the data, to correct it or have it deleted, please contact her on: josie@performanceinmind.co.uk. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Personal data:

• Personal data means any information about an individual from which that person can be identified. The only way we collect data from and about you is through direct interactions. You may give us your name and contact details by filling in our online form when you request further information about our services. Through the website we collect, use, store and transfer Identity Data (name) and contact Data (email address or phone number).
• If you then go on to build a relationship with Performance in Mind and use our services we also keep more detailed contact details and notes that arise from the therapeutic relationship. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
• Paper data is kept in therapy notes. These are stored in a locked cabinet.
• Digital data maybe saved in Email or in password protected cloud storage which is only accessible by Dr Josephine Perry.
• If there is a suspected personal data breach we have put measures in place to deal with it and will notify you and any applicable regulator of a breach where we are legally required to do so.
• Where detailed data physically needs to be removed from a secure place (i.e. your client file is taken out for a psychology session with you) only your first name is used on the file (i.e no surname or phone number) to reduce risk of external identification.
• We only use your personal data from the website to respond to you when you enquire about our services. If you do not take up our services your personal details are deleted after 6 months. If you do take up our services the British Psychological Society suggests client files should be kept for seven years once therapy has been completed and Performance in Mind follows this advice.

Aggregated data:

The analytics of the website store usage data but this data is aggregated so not linked to any individual person.

Third parties:

• Personal and contact data is only shared outside of Performance in Mind if you have agreed that a referral to another specialist would be beneficial or you came through a programme through which Performance in Mind is contracted. Client names will be seen by our accountants for auditing purposes but they too are subject to confidentiality clauses and will never share these names.
• The Performance in Mind website does include links to third-party websites and clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy so when you leave our website, we encourage you to read the privacy notice of every website you visit.
• In the event of the death of Dr Josephine Perry she has a Professional Will which gives access to data (contact details and notes) to Jo Davies, a similarly qualified Sport Psychologist who will inform you of the situation and could offer you services or refer you onto other qualified sport psychologists.
• Dr Perry may sometimes discuss the work undertaken in supervision but will not reveal your name. In extreme circumstances where it is believed there is a significant risk to you (e.g. suicide) or someone else (e.g. child protection) she may have to contact your next of kin or other professionals (e.g. your GP) without your consent, but will always try to inform you first if this is necessary.

Marketing:

Performance in Mind does not currently use email or postal marketing so your contact data would not be used for marketing purposes.

Deleting data:

In some circumstances you can ask us to delete your data. You will not have to pay a fee to access your personal data or to exercise any of your other rights with regards to your data.

You have the right to:

• Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.